Contact Us

Your Zeal Team is here to help answer your membership or account questions. As a member, your partnership means the world to us. We’re so thankful for the opportunity to serve you and our communities. Please reach out to your Zeal team so we can answer any questions you might have.

Text Banking

We’re excited to offer you text messaging, allowing you to reply to us in your own time. Have questions about services or loans? Ask us a question on the go with just a text command.

Text CommandSMS Text Number
SERVICE40539
LOAN40539

Phone Numbers

All Office Locations (voice)734-522-3700 or 800-321-8570
Call Center800-321-8570, ext. 7400
Lending Call Center800-321-8570, ext. 7100
TBD for the Hearing Impaired734-522-8474
Verification of Deposit Fax Number734-466-6152
Headquarters Fax Number734-466-6148
Financial Resolutions Group/Legal Dept.734-522-3700, ext. 6700

Extensions

General Inquiries and Account Questionsext. 7400
Lending Call Centerext. 7100
Mortgage – Servicingext. 7285
Mortgage – Processingext. 7262
Mortgage – New Loansext. 7299
24/7 Automated Telephone Bankingext. 8888
eServicesext. 6500
Operatorext. 0

Telephone Banking

Your account information is right at your fingertips — literally. You can check balances, transfer funds, and even make your loan payments. Dial 800-321-8570, ext. 8888, and follow the prompts. You will be asked to enter your member number and personal access number (PIN). Need more assistance with your telephone banking account? Simply call Member Services at 800-321-8570, ext. 7400, Monday-Friday, 8 a.m. – 6 p.m.

Online Banking & Bill Pay

We are here to answer any questions, so please feel free to contact us at 800-321-8570, ext. 7400 between 8 am and 6 pm Monday – Friday. If you have questions regarding our Bill Pay service, please call 800-601-5911 or email at zealcreditunion@billpaysupport.com. Bill Pay support is available 24/7, except for Federal holidays.

Email Addresses

memberservices@zealcu.orgUse for product and account information, consumer loan inquiries and general correspondence to us
homeloans@zealcu.orgUse for mortgages, home equity loans & information
latepayment@zealcu.orgUse for our Adjustments Department regarding delinquent payments
abuse@zealcu.orgUse to report fraudulent communications received via email, text or phone
marketing@zealcu.orgUse for inquiring about credit union marketing
humanresource@zealcu.orgUse for inquiring about credit union employment
eservices@zealcu.orgUse for inquiring about bill pay and electronic services

Need to Activate your ATM or VISA® Card?

Visa Credit Card1-888-691-8661
Visa Debit Card1-800-466-0040

Have you Recently Lost or had your ATM or VISA® Card Stolen?

If so, please call one of the following numbers immediately:

During Business Hours
Visa Debit or Credit Card1-734-522-3700 ext. 7400
After Business Hours
Visa Credit Card1-866-570-1236
Visa Debit Card(Inside U.S.)1-888-241-2510
(Outside U.S.)1-909-941-1398

VISA® Credit Cards

Here are a few additional Visa Credit Card phone numbers you might find helpful:

Balance & Information1-833-371-8985
Benefits and Perks1-800-847-2911
Dispute a Transaction1-833-371-8985
MyCardInfo1-833-371-8985
Zeal Rewardz1-866-838-8269
PIN Now (Change PIN)1-888-691-8661

For general VISA® information or questions, call 1-800-522-VISA.

Sponsorship Request

If you would like Zeal to consider supporting your organization, please complete the ZealTheLove sponsorship application form

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