Contact Us
contact us
Your Zeal Team is here to help answer your membership or account questions. As a member, your partnership means the world to us. We’re so thankful for the opportunity to serve you and our communities. Please reach out to your Zeal team so we can answer any questions you might have.
Text Banking
We’re excited to offer you text messaging, allowing you to reply to us in your own time. Have questions about services or loans? Ask us a question on the go with just a text command.
| Text Command | SMS Text Number |
| SERVICE | 40539 |
| LOAN | 40539 |
Phone Numbers
| All Office Locations (voice) | 734-522-3700 or 800-321-8570 |
| Call Center | 800-321-8570, ext. 7400 |
| Lending Call Center | 800-321-8570, ext. 7100 |
| TBD for the Hearing Impaired | 734-522-8474 |
| Verification of Deposit Fax Number | 734-466-6152 |
| Headquarters Fax Number | 734-466-6148 |
| Financial Resolutions Group/Legal Dept. | 734-522-3700, ext. 6700 |
Extensions
| General Inquiries and Account Questions | ext. 7400 |
| Lending Call Center | ext. 7100 |
| Mortgage – Servicing | ext. 7285 |
| Mortgage – Processing | ext. 7262 |
| Mortgage – New Loans | ext. 7299 |
| 24/7 Automated Telephone Banking | ext. 8888 |
| eServices | ext. 6500 |
| Operator | ext. 0 |
Telephone Banking
Your account information is right at your fingertips — literally. You can check balances, transfer funds, and even make your loan payments. Dial 800-321-8570, ext. 8888, and follow the prompts. You will be asked to enter your member number and personal access number (PIN). Need more assistance with your telephone banking account? Simply call Member Services at 800-321-8570, ext. 7400, Monday-Friday, 8 a.m. – 6 p.m.
Online Banking & Bill Pay
We are here to answer any questions, so please feel free to contact us at 800-321-8570, ext. 7400 between 8 am and 6 pm Monday – Friday. If you have questions regarding our Bill Pay service, please call 800-601-5911 or email at zealcreditunion@billpaysupport.com. Bill Pay support is available 24/7, except for Federal holidays.
Email Addresses
| memberservices@zealcu.org | Use for product and account information, consumer loan inquiries and general correspondence to us |
| homeloans@zealcu.org | Use for mortgages, home equity loans & information |
| latepayment@zealcu.org | Use for our Adjustments Department regarding delinquent payments |
| abuse@zealcu.org | Use to report fraudulent communications received via email, text or phone |
| marketing@zealcu.org | Use for inquiring about credit union marketing |
| humanresource@zealcu.org | Use for inquiring about credit union employment |
| eservices@zealcu.org | Use for inquiring about bill pay and electronic services |
Need to Activate your ATM or VISA® Card?
| Visa Credit Card | (Inside U.S.) | 1-866-839-3492 |
| (Outside U.S.) | 1-727-570-4888 | |
| Visa Debit Card | 1-800-466-0040 |
Have you Recently Lost or had your ATM or VISA® Card Stolen?
If so, please call one of the following numbers immediately:
| During Business Hours | ||
| Visa Debit or Credit Card | 1-734-522-3700 ext. 7400 |
| After Business Hours | ||
| Visa Debit or Credit Card | (Inside U.S.) | 1-800-991-4961 |
| (Outside U.S.) | 1-727-570-4811 | |
| Visa Debit Card | (Inside U.S.) | 1-888-241-2510 |
| (Outside U.S.) | 1-909-941-1398 |
Visa Credit Cards
Here are a few additional Visa Credit Card phone numbers you might find helpful:
| Balance & Information | 1-800-522-8472 | |
| Benefits and Perks | 1-800-847-2911 | |
| Dispute a Transaction | 1-800-600-5249 | |
| E-Z Card Support | (Inside U.S.) | 1-866-604-0380 |
| (Outside U.S.) | 1-727-570-4888 | |
| ScoreCard Rewards | 1-800-854-0790 | |
| Verified by Visa | 1-800-857-3118 |
For general VISA® information or questions, call 1-800-522-VISA.
Sponsorship Request
If you would like Zeal to consider supporting your organization, please complete the ZealTheLove sponsorship application form.
